Following the recent iPhone upgrade to iOS 6, there’s been a backlash against Apple because of the company’s decision to get rid of the Google Maps app and replace it with an inferior Apple mapping application. If you, like us, have rebelled against the change (in fact, I haven’t upgraded my iOS yet because of how terrible Apple Maps reportedly is), then this news might seem a bit like justice.
Scott Forstall, the head of Apple’s iPhone software department who was responsible for the Maps application, was asked to resign from the tech company after he refused to sign a letter that apologized for the new application (CEO Tim Cook ended up doing the apologizing instead). Apple announced Monday (Oct. 29) that Forstall is stepping down and will leave the company next year.
Apple’s Maps isn’t all bad, but rather unfinished. Computerworld reports that Forstall failed to ensure that the new mapping application was “populated with enough geographical data to be useful,” and didn’t warn users that this would be a problem.
The Wall Street Journal reports that other factors were also to blame for Forstall’s forced resignation, but it sounds like his refusal to admit he screwed up was the icing on the cake. Forstall will act as advisor to Cook between now and his departure.
Meanwhile, Cook has already told Apple users that a fixed Maps product is on the way. In his open letter to the public, he admitted that the company failed its customers.
“At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better,” Cook wrote. “The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.”